Frequently Asked Questions About My5 Activation
Having trouble with My5.tv/activate or not sure what the activation code means? This page answers common questions about linking your TV or streaming device to your My5 account.
General My5.tv/activate Questions
These questions cover the basics of what My5.tv/activate is, how the activation code works, and what you need before starting the process.
What is My5.tv/activate?
My5.tv/activate is the web address used to link your TV or streaming device to your My5 account. When you open the My5 app on your device, it shows an activation code. You enter that code on the My5.tv/activate website to complete the link.
Do I need a My5 account to activate my device?
Yes. In most cases you must sign in with a free My5 account on the My5.tv/activate page. The activation code connects your device to that account so your viewing can be synced.
Where do I find the activation code?
The activation code appears inside the My5 app on your TV or streaming device. To see it, open the app and go to the sign-in or activation screen. The code is usually a short mix of letters and numbers.
Can I use My5 without activating my device?
On some platforms you may be able to browse without signing in, but activating gives you the full experience: personalised recommendations, continue watching, and access across multiple devices with the same account.
Activation Code & Error FAQs
Problems with activation codes are very common. Check these answers if your code is not working or keeps expiring.
My activation code expired. What should I do?
If the code expires, simply return to the My5 app on your TV and look for an option such as “Get a new code” or restart the app. A new activation code will be generated, which you can then enter again at My5.tv/activate.
The My5.tv/activate page says my code is invalid.
Check that you entered the code exactly as shown – watch out for similar characters like O and 0 or I and 1. If it still doesn’t work, request a fresh code on your TV and try again. Also make sure the code you are entering matches the device currently displayed on your screen.
My TV stays on the activation screen even after I enter the code.
It can take a few seconds for the device to refresh after activation. If nothing changes, try:
- Closing and reopening the My5 app on your device
- Checking that the device is still connected to the internet
- Confirming that you used the correct My5 account when activating
Why does My5 say I have no internet connection?
This message usually comes from your TV or streaming device. Make sure Wi-Fi or wired internet is working on that device by testing another app. If the connection is unstable, My5 activation might fail or freeze.
Device & Account Related Questions
These questions cover supported devices, multiple TVs and what happens if you sign out.
Which devices can I use with My5?
Availability can change over time, but commonly My5 is available on:
- Smart TVs (selected Samsung, LG, Sony and others)
- Amazon Fire TV and Fire TV Stick
- Roku streaming players and Roku TVs
- Android TV / Google TV devices
- Some set-top boxes and game consoles where supported
For the latest list, always refer to the official My5 website or documentation.
Can I activate My5 on more than one TV?
Usually you can sign in with the same My5 account on multiple compatible devices. Each device may show its own activation code, and you repeat the My5.tv/activate process for each one.
What happens if I sign out of the My5 app?
If you sign out of My5 on your TV or streaming device, you might need to repeat activation the next time you sign in. The app may show a new code which has to be entered again at My5.tv/activate.
Can I change my email or password from this website?
No. This is an independent help website. For changing your account email, password or personal details, you must sign in directly on the official My5 website and use their account settings.